Refund and Returns Policy

Welcome to Perfect Impressions. We are committed to providing high-quality personalised gifts, 3D replicas, engraving, embroidery, canvas prints, and custom-made products. Please read our Return and Refund Policy carefully before placing an order.

Custom & Personalised Products

Due to the customised and personalised nature of our products, all custom orders are made specifically for each customer. This includes:

  • 3D replicas and moulds
  • Engraved items
  • Embroidered products
  • Personalised gift sets
  • Custom canvas prints
  • Made-to-order items

Because these products are uniquely created, we do not offer refunds or returns on personalised or custom-made items unless the product arrives damaged, defective, or incorrect due to our error.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

To process your claim, please provide:

  • Your order number
  • Clear photographs of the item
  • A description of the issue

Once reviewed and approved, we may offer:

  • A replacement product
  • Store credit
  • A partial or full refund where applicable

Non-Custom Products

Non-personalised products may qualify for a return within 7 days of delivery, provided that:

  • The item is unused and in original condition
  • The product is returned in original packaging
  • Proof of purchase is provided

Return shipping costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

Refund Processing

Approved refunds will be processed within 7–14 business days, depending on your payment provider or bank.

Refunds will be made using the original payment method wherever possible.

Order Cancellations

Custom and personalised orders cannot be cancelled once production has started.

If you wish to cancel an order before production begins, please contact us as soon as possible. Cancellation requests are subject to approval.

Colour & Design Variations

Please note that slight colour, texture, and design variations may occur due to:

  • Screen settings and monitor differences
  • Handmade production processes
  • Material availability

These minor variations are not considered defects.

Shipping & Delivery

While we aim to ensure timely delivery, Perfect Impressions cannot be held responsible for delays caused by couriers, weather conditions, load shedding, or circumstances beyond our control.

Contact Us

For any questions regarding returns, refunds, or your order, please contact us through our website contact page.